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| − | =='''About TQAuditor'''==
| + | *'''[[File:Adm.png|180px|link=Administrator user manual]]''' |
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| − | TQAuditor 2.0 is the system, that '''evaluates and monitors translation quality''' and allows you to:
| + | *'''[[File:123.png|180px|link=Evaluator user manual]]''' |
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| − | *'''compare''' unedited translation made by translator with edited version received from an editor; | + | *'''[[File:tr.png|180px|link=Translator user manual]]''' |
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| − | *'''generate a report''' about editor’s corrections;
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| − | *'''classify''' each correction by mistake type and severity, thus allowing to get the translation quality evaluation score with a maximum 100 points;
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| − | *ensure '''anonymous communication''' between a translator and an editor regarding corrections and mistakes classification;
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| − | *'''automate a process''' of maintaining the evaluation project;
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| − | *'''save''' all evaluated translations '''in the database''' and create the translation quality reports at the company:
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| − | you can '''create the list of top translators''' with the highest score, '''see dynamics of quality''' per individual translator by month, etc.
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| − | =='''Start without registration'''==
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| − | You can compare two versions of translated files in the system even without registering an account.
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| − | Go to '''<U> <span style="background-color:yellow">[https://tqauditor.com https://tqauditor.com]</span> </U>''' and use '''Compare files''':
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| − | [[file:compare files without registering.jpg|border|800px]]
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| − | It will open the '''Quick compare''' page:
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| − | [[file:Quick compare page1.jpg|border|400px]]
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| − | *'''Translated files''' - add here unedited bilingual files using the "'''Choose File'''" button.
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| − | *'''Reviewed files''' - add here edited bilingual files using the "'''Choose File'''" button.
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| − | '''TQAuditor 2.9''' accepts bilingual files of different formats (Helium, XLF, XLZ, SDLXliff, TTX, TMX).
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| − | Press "'''Upload selected files'''".
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| − | Then appears the page with '''Comparison report''' and additional options:
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| − | [[file:QQP comparison report.jpg|border|1000px]]
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| − | Let’s review them in details.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''.
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| − | ==='''Comparison report deletion and files uploading'''===
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| − | '''Delete comparison report''' or '''Upload files''', if you need no more current information or want to upload other files for new comparison report:
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| − | [[file:CR deletion anf files uploading.jpg|border|700px]]
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| − | ==='''Export report to Excel'''===
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| − | Click '''Export to Excel''':
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| − | [[file:CR export data.jpg|border|1000px]]
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| − | And you will have the fixes in columns for comparing:
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| − | [[file:CR xls file.jpg|border|1000px]]
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| − | ==='''Markup display'''===
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| − | With option '''Markup display''' you choose tags display.
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| − | *'''Full''' - tags have original length, so you can see the data within:
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| − | [[file:Markup display Full.jpg|border|1000px]]
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| − | *'''Short''' - tags compressed and you see only their position in the text:
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| − | [[file:Markup display Short.jpg|border|1000px]]
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| − | *'''None''' – tags are totally hidden, so will not distract you:
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| − | [[file:Markup display None.jpg|border|1000px]]
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| − | Press the "'''Apply'''" button after changing the preferences:
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| − | [[file:Apply button2.jpg|border|300px]]
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''. | |
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| − | ==='''Units display'''===
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| − | *'''All units''' - shows all text segments:
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| − | [[file:UD all11.jpg|border|1000px]]
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| − | *'''With corrections''' - shows nothing but amended:
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| − | [[file:UD with corrections.jpg|border|1000px]]
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| − | Press the "'''Apply'''" button after changing the preferences:
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| − | [[file:Apply button2.jpg|border|250px]]
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| − | That’s it. To discover the other features of TQAuditor, you need to register.
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| − | Please see the next chapters.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''.
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| − | =='''Account registration'''==
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| − | You’ll need to register an account to benefit from the full functionality of the system, e.g. comparing many file pairs at once, classify mistakes, get the quality score of the translation,
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| − | enable discussion between the translator and editor, and see the detailed reports of everything that happens with translation quality in your company.
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| − | So let’s start the registration…
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| − | 1. Go to '''<U> <span style="background-color:yellow">[https://tqauditor.com https://tqauditor.com]</span> </U>''' and press '''Sign Up''':
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| − | [[file:Sign up button.jpg|border|700px]]
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| − | 2. Choose the type of account ('''Light account''' or '''Enterprise account'''):
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| − | [[file:Light or Enterprise account choice.jpg|border|700px]]
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| − | '''Light account''' includes comparison options:
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| − | *Unlimited quantity of file pairs per comparison report
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| − | *Uploading files in ZIP archives
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| − | *Export results to Excel
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| − | '''Enterprise account''' in addition to comparison options includes evaluation options and statistics:
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| − | * Unlimited quantity of file pairs per comparison report
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| − | *Uploading files in ZIP archives
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| − | *Export results to Excel
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| − | *Evaluation
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| − | *Quality standard customization
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| − | *Reports and statistics
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| − | 3. Fill in all the fields with required information and select "'''Submit'''".
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| − | Now you have an account. We need to add your translators, managers and evaluators in the system. Please see the next chapter.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''.
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| − | =='''Adding users'''==
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| − | You can add users manually, one by one, or import their list from an Excel file. Each of these options is described below.
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| − | ==='''Adding users manually'''===
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| − | To add a new user, Go to '''Users => New user''':
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| − | [[file:UM New user.jpg|border|250px]]
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| − | It will open the '''New user''' creation page.
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| − | Fill in all the fields and press the "'''Create'''" button:
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| − | [[file:UCP.jpg|border|300px]]
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| − | The system will send a confirmation e-mail to just created user.
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| − | And you will see, that user appeared in the '''<U>[[Users list]]</U>'''.
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| − | You may also '''Edit user details''' or '''Resend invitation''' (for this, click on user ID):
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| − | [[file:UL ID clicking.jpg|border|700px]]
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| − | For more info, please see the '''<U>[[User details page|User details]]</U>''' page.
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| − | The user must confirm registration.
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| − | The date and time of registration will be shown in the "'''Registered at'''" column:
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| − | [[file:ULP registration confirmation field.jpg|border|700px]]
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| − | <span style="color:#DC143C"> '''Note:''' There are 4 types of users with different roles in the system:</span>
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| − | *'''Translator'''
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| − | *'''Evaluator'''
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| − | *'''Manager'''
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| − | *'''Administrator'''
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| − | For more detailed information on System roles, please see the '''<U>[[New user#System role|System roles]]</U>''' section.
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| − | ==='''Import users from Excel'''===
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| − | If you already have the list of users with their contact info, you can easily import it without the need to enter such information manually.
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| − | To do so, go to the '''Users=>Import from Excel''':
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| − | [[file:UM Import.jpg|border|250px]]
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| − | For more detailed instructions on users import, please see the '''<U>[[Import users from Excel]]</U>''' page.
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| − | Now, when all users are added, we may start working with projects. Please see the next chapter.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''.
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| − | =='''Project creation'''==
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| − | Creating a translation quality evaluation project takes a minute or two.
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| − | The manager has just to appoint the project evaluator, project translator, project arbiter, enter some basic project info, and let the system take care about the project.
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| − | To start a new project, go to '''Projects=>New project''':
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| − | [[file:New project menu.jpg|border|250px]]
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| − | Fill in the blank and press the "'''Create'''" button:
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| − | [[file:Project creation page1.jpg|border|400px]]
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| − | *'''TMS translation job code''' - project code, entered by manager.
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| − | *'''TMS review job code''' - project code, entered by manager (differs from translation job code).
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| − | *'''Source language''' - language being translated from.
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| − | *'''Target language''' - language being translated to.
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| − | *'''Specialization''' - select translation specialization (first it should be created: System => Specialization => New specialization).
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| − | *'''CAT word count''' - the number of words the translator is paid for.
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| − | *'''Project translator''' - user, that performs translations (may be assigned for everyone).
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| − | *'''Project evaluator''' - user, that evaluates translations (may be assigned for everyone, excluding translator).
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| − | *'''Project arbiter''' - user, that becomes judge between translator and evaluator in controversial situations,
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| − | arbiter’s decision about evaluation is final (may be assigned for everyone, excluding translator).
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| − | *'''Note for evaluator'''- the manager may leave additional information for the project evaluator here.
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| − | <span style="color:red">'''Note 1:''' The manager may assign himself as the '''Project arbiter''', '''Project evaluator''' or '''Project translator'''.</span>
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| − | <span style="color:red">'''Note 2:''' The system role for the '''Arbiter''' may be Evaluator, Manager or Administrator.</span>
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| − | The new project will appear in the list.
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| − | To see the project details, select the ID number:
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| − | [[file:project ID clicking.jpg|border|1000px]]
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| − | It will open the '''<U>[[Project details|Project details]]</U>''' page.
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| − | The manager can control the project: edit & download project files, reassign participants (manager, translator, evaluator or arbiter) or delete this project at all:
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| − | [[file:Project details page.jpg|border|500px]]
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| − | <span style="color:red">'''Note:''' Evaluator (not manager) uploads the files. Manager may only download them, if needed:</span>
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| − | [[file:Upload files evaluator page.jpg|border|700px]]
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| − | Now, the project has been created, and manager can forget about it. The system sends an email notification to the project evaluator,
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| − | who has to follow the instructions from the next chapter.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''.
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| − | =='''Files comparison'''==
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| − | After receiving an evaluation request from the system, the project evaluator has to compare edited files with unedited ones.
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| − | First, evaluator uploads them:
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| − | [[file:Upload files button Ev account.jpg|border|250px]]
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| − | Then, he has to choose files to compare and click "'''Upload selected files'''":
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| − | [[file:Upload selected files button Ev account.jpg|border|300px]]
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| − | Files uploaded:
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| − | [[file:files uploaded EV account.jpg|border|600px]]
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| − | The evaluator may select several files by using "'''Browse'''" buttons.
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| − | After uploading, please click "'''Create comparison report'''":
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| − | [[file:create comparison report button Ev Acc.jpg|border|800px]]
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| − | The сomparison report has the word count for each segment, useful statistics and filters.
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| − | You may even export the report to Excel.
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| − | Let’s continue - press "'''Start evaluation'''":
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| − | [[file:comparison report.jpg|border|1200px]]
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| − | You may configure evaluation process:
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| − | [[file:Start evaluation presettings.jpg|border|600px]]
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| − | *'''Skip locked units''' - hide "frozen" units (for example, the client wants some parts, extremely important for him, stayed unchanged. Besides, extra units slow down editor’s work).
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| − | *'''Skip segments with match >=''' - fuzzy match percentage. The program will hide segments with match greater than or equal to, that you specified.
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| − | *'''Evaluation sample word count limit''' - quantity of words in edited segments, chosen for evaluation.
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| − | Press "'''Start evaluation'''":
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| − | [[file:Start evaluation button.jpg|border|600px]]
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| − | The evaluation started.
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| − | For convenience, you may view every segment in comparison report - use "'''View in comparison'''":
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| − | [[file:view in comparison.jpg|border|600px]]
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| − | When you have evaluated all segments press "'''Complete evaluation'''":
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| − | [[file:Complete evaluation button.jpg|border|400px]]
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| − | Describe translation in general or give advice to the translator and press the "'''Complete'''" button:
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| − | [[file:complete evaluation details page (complete).jpg|border|400px]]
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| − | After generating the comparison report, the system sends the notification to the translator, and the translator may see all the corrections done in his deliveries.
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| − | But this is just the beginning - the project evaluator may start quality assessment process. Please see the next chapter for more info.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''.
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| − | =='''Quality evaluation'''==
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| − | In this step, the project evaluator has to select the sample for the quality assessment and classify every correction by type and severity.
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| − | Select "'''Add mistake'''":
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| − | [[file:Add mistake button terminology.jpg|border|800px]]
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| − | Add information about the mistake and click "'''Submit'''":
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| − | [[file:Adding mistake glossary.jpg|border|800px]]
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| − | You may also edit, delete mistake/comment:
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| − | [[file:Mistake&Comment edit delete buttons new.jpg|border|800px]]
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| − | Or add another mistake by pressing "'''Add mistake'''":
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| − | [[file:Adding another mistake new.jpg|border|800px]]
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| − | When the mistakes classification is done, the project evaluator has to press "'''Complete evaluation" => "Complete'''",
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| − | and the system will send the quality assessment report to the translator. See translator’s steps in the next chapter.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''.
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| − | =='''Discussion of mistakes'''==
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| − | When project evaluator finishes assessing the translation quality, project translator gets email notification.
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| − | ==='''Translator reviews the quality feedback'''===
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| − | After the translator has received the email with the translation quality evaluation, the translator should do the following actions:
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| − | 1. View the '''Comparison report''' tab. Look through all the corrections made by the editor.
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| − | 2. Go to the '''Evaluation report'''.
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| − | 3. Look through classification of each mistake.
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| − | 4. If you agree with the classification of all mistakes, press "'''Complete project'''". The project and its evaluation score are finalized at this stage:
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| − | [[file:complete project button translator's account.jpg|border|1000px]]
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| − | If you do not agree with the classification of some mistakes, do the following actions.
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| − | 5. Press "'''Add comment'''" in the box of the mistake that you do not agree with and enter it clicking "'''Submit'''":
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| − | [[file:Translator's 1st comment.jpg|border|1000px]]
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| − | 6. When you have entered all the comments, send the project for reevaluation by pressing "'''Request reevaluation'''":
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| − | [[file:request eveluation button translator's account.jpg|border|1000px]]
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| − | 7. The project will be sent to the evaluator, who will review your comments. If they are convincing, the evaluator will change the mistake
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| − | severity in your favour. You will receive the reevaluated project. You are able to send this project for reevaluation one more time.
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| − | 8. If you have not reached an agreement with the evaluator, you can send the project to the arbiter by pressing "'''Request arbitration'''" (it appears instead of "'''Request reevaluation'''"):
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| − | [[file:Request arbitration button.jpg|border|1000px]]
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| − | 9. The arbiter will provide a final score, that cannot be disputed.
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| − | ==='''Evaluator reviews the translator's comments'''===
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| − | At this stage, the evaluator needs to review all the translator’s comments with objections. The evaluator has the following instructions:
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| − | 1. If the translator is right, change the mistake’s severity and enter your comment why it has been changed.
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| − | If the translator is wrong, enter your comment why the mistake's severity has not been changed.
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| − | 2. To finish, press '''"Complete evaluation"=>"Complete"'''. The project will be sent to the translator for review.
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| − | ==='''Arbiter reviews the project'''===
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| − | Unless the system has been set up otherwise, the translator can return the project to the evaluator for 3 times.
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| − | If the translator and the evaluator have not managed to reach the agreement after 3 attempts, the translator sends the project to the arbiter.
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| − | The user, who was assigned to be the arbiter will be notified by the system.
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| − | The arbiter has to assign a final score on the disputed matters. Look through all the rows where the translator and evaluator disagree.
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| − | If the translator is right, change the mistake’s severity and enter your comment why it has been changed.
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| − | If the translator is wrong, enter your comment why the mistake severity has not been changed.
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| − | [[file:Arbiter's final comment.jpg|border|800px]]
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| − | Finally, the arbiter should press Complete project. The project will be finalized and all its participants will receive the respective message.
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| − | [[file:complete project button arbiter's account.jpg|border|500px]]
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''.
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| − | =='''Projects filters'''==
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| − | For convenience's sake, you may apply different project filters:
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| − | [[file:Project filters.jpg|border|250px]]
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| − | For more details, please see the '''<U>[[Projects list#Additional filters|Additional filters]]</U>''' section.
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| − | You may also order projects by particular criteria: click the title of any column
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| − | and all the projects will line up (appears the arrow [[file:Line up arrow.jpg|border|25px]] button):
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| − | [[file:Project list lining up.jpg|border|1000px]]
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| − | <span style="color:red">'''Note:''' The column headers which enable this sorting feature are highlighted in blue.</span>
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| − | For more details, please see the '''<U>[[Projects list]]</U>''' page.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''.
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| − | =='''Statistics and reports'''==
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| − | All the data on translation quality assessment are piled up in the system, and after some period you’ll be able to generate the reports.
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| − | E.g. you can see the best-scoring translators or view the detailed report on each translator: how his quality was changing over time,
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| − | see what typical mistake the translator is making, in what specializations he scores better etc.
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| − | You can access reports by pressing '''Reports''' in the upper section of the screen:
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| − | [[file:Menu Reports.jpg|border|450px]]
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| − | *Users with '''Translator''' role can access only their individual reports on their translations quality:
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| − | [[file:Translator's reports short.jpg|border|200px]]
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| − | *Users with '''Evaluator''' role can access their individual reports on their translations quality and their evaluations reports:
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| − | [[file:Evaluator's reports.jpg|border|200px]]
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| − | *Users with '''Manager''' and '''Administrator''' roles can access all the available reports:
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| − | [[file:Reports menu.jpg|border|350px]]
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| − | ==='''Average score reports'''===
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| − | To view the '''Average score''' reports, go to '''Reports=>Average score''' and select the necessary report:
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| − | [[file:Average score reports.jpg|border|350px]]
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| − | Here you may see the following reports:
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| − | *'''<U>[[Average score per translator]]</U>''' - shows the average score per translator.
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| − | *'''<U>[[Average score per evaluator]]</U>''' - this report shows the average score per evaluator.
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| − | *'''<U>[[Average score per manager]]</U>''' - shows the average score per manager.
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| − | *'''<U>[[Average score per specialization]]</U>''' - shows the average score per specialization.
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| − | ==='''Translator report'''===
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| − | To view the '''Translator report''' , go to '''Reports=>Translator report''':
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| − | [[file:Translator report.jpg|border|200px]]
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| − | On this page, you will find information about every translator.
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| − | For more details, please see the '''<U>[[Translator report]]</U>''' page.
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| − | ==='''Evaluator report'''===
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| − | To view the '''Evaluator report''' , go to '''Reports=>Evaluator report''':
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| − | [[file:Evaluator report.jpg|border|200px]]
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| − | On this page, you will find information about every evaluator.
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| − | For more details, please see the '''<U>[[Evaluator report]]</U>''' page.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''.
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| − | | |
| − | =='''System settings'''==
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| − | You can change and set system values in the '''System''' menu:
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| − | [[file:System menu.jpg|border|200px]]
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| − | Each of these menu screens is described below.
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| − | ==='''Quality standards'''===
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| − | By default, the system has pre-defined quality standards, i.e. types of mistakes, penalty scores etc.,
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| − | but you can change them to define your own corporate quality standards. To do so, go to '''System=>Quality standard''':
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| − | [[file:Quality standard menu.jpg|border|700px]]
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| − | For more detailed information, please see the '''<U>[[Quality standard]]</U>''' page.
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| − | ==='''Mistake severities'''===
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| − | Mistake severity is the gravity of mistake.
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| − | Go to '''System=>Mistake severities''':
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| − | [[file:Mistake severity menu.jpg|border|400px]]
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| − | This menu screen contains two submenus. Each of them is described below.
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| − | *'''Mistake severities list''' - here you may view the list of default mistake severities proposed by the system:
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| − | [[file:Mistake severities list.jpg|border|500px]]
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| − | <span style="color:red">'''Note:''' You can’t delete mistake severities connected with projects. Just select the unnecessary mistake by pressing "'''Edit'''"
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| − | <span style="color:red">and uncheck the "'''Enabled'''" box. The mistake severity will not appear in the drop-down list anymore.</span>
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| − | *'''New mistake severity''' - here you may add a new mistake severity:
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| − | [[file:New mistake severity.jpg|border|300px]]
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| − | For more details, please see the '''<U>[[Mistake severities list]]</U>''' and '''<U>[[New mistake severity]]</U>''' pages.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''
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| − | ==='''Mistake types'''===
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| − | Mistake type is the kind of mistake. For example, Grammar, Punctuation, etc.
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| − | Go to '''System=>Mistake types''':
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| − | [[file:Mistakes types menu.jpg|border|400px]]
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| − | This menu screen contains two submenus. Each of them is described below.
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| − | *'''Mistake types list''' - here you may view the list of default mistake types proposed by the system:
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| − | [[file:Mistake types list.jpg|border|500px]]
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| − | | |
| − | <span style="color:red">'''Note:''' You can’t delete mistake types connected with projects. Just select the unnecessary mistake by pressing "'''Edit'''"
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| − | | |
| − | <span style="color:red">and uncheck the "'''Enabled'''" box. The mistake type will not appear in the drop-down list anymore.</span>
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| − | *'''New mistake type''' - here you may add a new mistake type:
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| − | [[file:New mistake type page.jpg|border|300px]]
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| − | For more details, please see the '''<U>[[Mistake types list]]</U>''' and '''<U>[[New mistake type]]</U>''' pages.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''
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| − | | |
| − | ==='''Specializations'''===
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| − | Specialization is a particular field translation is focused on (an object of translation).
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| − | Go to '''System=>Specializations''':
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| − | [[file:Specializations menu.jpg|border|400px]]
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| − | This menu screen contains two submenus. Each of them is described below.
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| − | | |
| − | *'''Specializations list''' - here you may view the list of default specializations proposed by the system:
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| − | [[file:Specializations list page.jpg|border|500px]]
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| − | | |
| − | <span style="color:red">'''Note:''' You can’t delete specializations connected with projects. Just select the unnecessary specialization by pressing "'''Edit'''"
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| − | | |
| − | <span style="color:red">and uncheck the "'''Enabled'''" box. The specialization will not appear in the drop-down list anymore.</span>
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| − | *'''New specialization''' - here you may add a new specialization:
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| − | [[file:New specialization page.jpg|border|300px]]
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| − | For more details, please see the '''<U>[[Specializations list]]</U>''' and '''<U>[[New specialization]]</U>''' pages.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''
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| − | ==='''Mark scale'''===
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| − | Go to '''System=>Edit mark scale''':
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| − | [[file:Edit mark scale menu.jpg|border|200px]]
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| − | Here you may see the list of default mark scale levels proposed by the system:
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| − | | |
| − | [[file:Edit mark scale page.jpg|border|700px]]
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| − | | |
| − | <span style="color:red">'''Note:''' You can’t remove marks connected with projects.</span>
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| − | But you may add a new one (click "'''Add mark below'''") or edit the current marks:
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| − | [[file:Edit mark scale new mark adding.jpg|border|700px]]
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''
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| − | | |
| − | ==='''Evaluation settings'''===
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| − | | |
| − | Go to '''System=>Evaluation settings''':
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| − | [[file:Evaluation settings.jpg|border|200px]]
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| − | On the '''Evaluation settings''' page you may define maximum evaluation attempts and default evaluation sample word count limit:
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| − | [[file:Evaluation settings page.jpg|border|300px]]
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| − | *'''Maximum evaluation attempts''' - here you may define, how many times a translator may argue in discussion with an evaluator. By default, the translator may leave 3 comments. 2 times replies the evaluator, but on the 3-rd time the arbiter replies and complete this discussion.
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| − | *'''Default evaluation sample word count limit'''- here you may define the number of words for evaluation (the system offers 1000 words by default).
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''
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| − | | |
| − | ==='''Reminders'''===
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| − | | |
| − | Go to '''System=>Reminders''':
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| − | [[file:Reminders menu.jpg|border|200px]]
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| − | The system can remind about projects or automatically close them when you need it.
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| − | | |
| − | [[file:Reminders settings page.jpg|border|700px]]
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| − | As you may see, the system is quite flexible in terms of settings, and you may configure the system to work a bit differently than it does by default.
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''
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| − | | |
| − | ==='''License'''===
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| − | | |
| − | Go to '''System=>License''':
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| − | | |
| − | [[file:License menu.jpg|border|200px]]
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| − | On this page, you may see your license details:
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| − | [[file:License page.jpg|border|700px]]
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| − | | |
| − | By pressing "'''Manage license'''" you can manage your license.
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| − | For more details, please see the '''<U>[[Licensing]]</U>''' page.
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| − | It seems that’s all you need for productive work in TQAuditor.
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| − | If any questions arise, please '''<U>[https://tqauditor.com/contacts.html contact us]</U>'''.
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| − | Good luck!
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| − | [[File:Redirect.jpg|40px|link=User manual]] Back to the '''table of contents'''
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